Privacy Policy

St. Therese Columbarium is committed to uphold the privacy rights of individuals. This Privacy Statement describes how we collect, use, protect and manage your personal information through our forms, websites, digital and social media platforms, information systems and processes.

This Privacy Statement explains:

1. What information we collect and why we collect it.
2. How we use that information and to whom we may disclose it.
3. How we safeguard your personal information.

We may collect your personal information when:

1. You visit the columbarium, any of our offices and attend events.
2. You visit or use our website, social media accounts and other digital platforms.
3. You interact with our agents, sales or customer care representatives through mail, email, phone, chat services, messaging services or face-to-face meetings.
4. You purchase or avail of any of our products, services, promotions and activities.
5. You apply for employment and training.
6. You provide personal information in relation to inquiries, requests, complaints and/or for any other reason.

The personal information we may collect includes, but is not limited to:

1. Your name, contact numbers, email address and other information necessary to complete our business dealings and/or address your request.
2. Information about your visit and use of our website, social media accounts and other digital platforms, including but not limited to social media profile information, IP addresses, browsing behavior within and throughout our digital assets, and session lengths collected through analytics tools and cookies.
3. Your social media behavior when you tag, mention, or post photographs of St. Therese Columbarium publicly on social media accounts such as Facebook, Twitter, Instagram, and similar platforms.

When you use the St. Therese Columbarium online payment submission facility, we may collect personal and transaction-related information that you voluntarily provide for the purpose of verifying, recording, and processing your payment submission.

Information submitted through the online payment form may include:

1. Vault owner's name, email address, and contact number.
2. Vault information or location, including the applicable area, year, wall, column, and vault number.
3. Payment details such as the date paid, amount paid, and the applicable payment month.
4. A screenshot or other proof of payment uploaded through the online payment form.
5. Additional notes or information voluntarily provided in relation to the payment submission.

Certain payment transactions may also involve banks, payment facilities, or other external service providers. Their processing of information is subject to their own applicable privacy policies and terms.

St. Therese Columbarium collects, keeps, uses and discloses your Personal Information for the following purposes:

1. Provide you with products and services that you have availed.
2. Evaluate applications for employment, training and accreditation, as well as business proposals.
3. Implement property, facility, activity and event administration and security.
4. Improve our products, services and processes.
5. Communicate relevant services and advisories, including responses to your queries, requests and complaints.
6. Provide information about our products and services which may be of interest to you.
7. Comply with regulatory reporting and recordkeeping requirements.
8. Comply with the requirements of the law and legal proceedings, such as court orders, legal obligations, or measures necessary to prevent harm to public health, security, safety and/or order.
9. Process information for statistical, analytical and research purposes.

We will only retain your Personal Data for as long as necessary to fulfil the purpose or purposes for which it was collected, or to comply with legal, regulatory and internal requirements.

Accessing Your Personal Information

You may instruct us to provide you with any personal information we hold about you. Provision of such information will be subject to the supply of appropriate evidence of your identity.

1. We may withhold personal information that you request to the extent permitted by law.
2. You may instruct us at any time not to process your personal information for marketing purposes.
3. In practice, you will either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of such use.

Updating Your Personal Information

If the personal information that we hold about you needs to be corrected or updated, St. Therese Columbarium shall make all reasonable efforts to ensure that data collected is current, complete and accurate.

If you want to access and update your personal data, you may send the request to [email protected] or get in touch with the respective customer support for the product or service that you have engaged with.

Protecting Information You Submit Online

We take precautions to protect your information. When you submit information through any of our official websites, social media accounts, digital platforms and mobile applications, the information is protected both online and offline.

While reasonable and appropriate physical, technical and organizational measures are in place to safeguard your personal information, we cannot guarantee that information we collect or store will be protected from all unauthorized access and thereby used in a manner that is inconsistent with this Privacy Statement.

Our websites may contain hyperlinks and details of third-party websites. We have no control over, and are not responsible for, the privacy policies and practices of third parties.

We therefore advise you to study their privacy policy. Once you leave our website, you should check the applicable privacy policy of the third-party website to determine how they will handle any information they collect from you.

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site.

Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs.

We only use this information for statistical analysis purposes, after which the data is removed from the system.

We may use your browsing behavior to develop promotional offers, products and services that we feel are beneficial to you.

Most web browsers automatically accept cookies, but you can modify your browser to refuse or delete cookies. However, this may prevent you from taking full advantage of the website.

St. Therese Columbarium may update this Privacy Statement to apply changes due to new laws and regulations affecting the Data Privacy Act, as well as changes in our business operations and environment.

For any comments, questions, complaints or requests relating to this Personal Data Statement, you may get in touch with: